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Quality Policy

The Accounting Office Domingos Salvador, Lda has as Quality Policy (ISO 9001):

Customer Satisfaction
Ensure a high quality in the provision of services to your private and business customers, according to your specifications and requirements, ensuring trust and loyalty.
Business Sustainability
Maintain adequate and up to date the technical means, infrastructures, and work environment that enable an effective and efficient response to the needs and expectations of the clients, ensuring the continuity of the company in the market and obtaining a positive return on their investments.
Personal Valorization
Ensure adequate work environment and continuous training of employees aiming at maintaining and strengthening their competence to carry out the activities that are committed to them, providing them with an opportunity for professional and personal development.
Compliance with Legislation
Ensure compliance with the legislation, regulations and requirements in force applicable to your activity.
Continuous Improvement
Promote the continuous improvement of the effectiveness of the Quality Management System in order to achieve excellence in services as a means of ensuring competitiveness and success among employees, customers and other stakeholders.
Relationship with Suppliers
Achieve lasting relationships with suppliers and partners that foster the development of business opportunities of mutual interest and management methods based on autonomy, responsibility and mutual respect of stakeholders.
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In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body:

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
cicap@cicap.pt

More information on Portal do Consumidor www.consumidor.pt